Outage in Apphud

Elevated Number of 500 Errors

Resolved Minor
December 04, 2024 - Started 18 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue where a some portion of requests are returning 500 errors. The root cause has been identified as an urgent maintenance work by our hosting provider. Fortunately, our SDK and backend systems are designed to retry failed requests, so that app users should not experience significant disruptions. The issue is related to a small portion of our servers and is expected to resolve shortly. We apologize for any inconvenience and appreciate your patience as we monitor the situation.
Components affected
Apphud Web App Apphud API
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 12/04/2024 06:23AM

This incident has been resolved.

INVESTIGATING 18 days ago - at 12/04/2024 05:19AM

We are currently experiencing an issue where a some portion of requests are returning 500 errors. The root cause has been identified as an urgent maintenance work by our hosting provider.

Fortunately, our SDK and backend systems are designed to retry failed requests, so that app users should not experience significant disruptions. The issue is related to a small portion of our servers and is expected to resolve shortly.

We apologize for any inconvenience and appreciate your patience as we monitor the situation.

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