Outage in Apphud

Delay in sending "User Created" events to Facebook, TikTok and Branch integrations

Resolved Minor
April 16, 2025 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently experiencing delays in sending "User Created" events to third-party integrations. Events are not being sent to Facebook and TikTok, and some regular app events are not being sent to Branch. These events are stuck in a "Pending" state. Our engineers are actively working to resolve the issue. Once fixed, all pending events will be sent. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 04/18/2025 10:14AM

This incident has been resolved.

MONITORING 3 months ago - at 04/16/2025 03:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 04/16/2025 11:57AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 04/16/2025 11:56AM

We are currently experiencing delays in sending "User Created" events to third-party integrations. Events are not being sent to Facebook and TikTok, and some regular app events are not being sent to Branch. These events are stuck in a "Pending" state.
Our engineers are actively working to resolve the issue. Once fixed, all pending events will be sent.
Thank you for your patience.

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