Degraded Performance in Production EU Region

We are pleased to inform you that the performance degradation incident we've been experiencing has been resolved. The system is now back to its optimal performance, and all services are functioning as expected.

We will continue to monitor the system closely to ensure its stability and to prevent any future occurrences of such issues. A detailed incident report, including the root cause analysis and the steps taken to resolve the issue, will be shared with relevant stakeholders shortly.

We appreciate your patience and cooperation throughout this period.

Support: If you are experiencing any issues related to this, please contact our support team at support@applaudhr.com.

Thank you for your understanding and support.

Thank you.

We are writing to update on the ongoing investigation regarding the performance degradation issue that we have been facing. Despite the implementation of the initially identified fix, we have noticed that the issue has not been resolved entirely. The application performance has improved, but not to the satisfactory levels expected.

Our team is continuing with the investigation to pinpoint the remaining causes of this performance issue. They are closely monitoring system metrics, analyzing logs, and evaluating the configurations to identify any other potential issues.

We understand the importance of optimal system performance for our daily operations and are committed to resolving this issue as swiftly as possible. We are also in contact with external consultants to expedite the troubleshooting process.

Next Update: We will keep you updated on any significant developments, and we appreciate your continued patience and cooperation.

Support: If you are experiencing any issues related to this, please contact our support team at support@applaudhr.com.

Thank you for your understanding and support.

Thank you.

We have identified the fix for the degraded performance of our Applaud Cloud services in the EU region and have applied it. Currently, we are monitoring the system for stability. Initial checks show that the services are recovering and performance is being restored.

We appreciate your patience and apologize for any inconvenience caused. We are committed to ensuring system stability and a robust performance.

Next Update: We will provide a further update after monitoring the system for the next 2 hours or sooner if there's significant change.

Support: If you encounter any issues or have concerns, please contact our support team at support@applaudhr.com.

Thank you for your understanding and cooperation.

Thank you.

We are currently experiencing degraded performance with our Applaud Cloud services in the EU region. Our engineering team is aware of the issue and is actively working to resolve it. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

Next Update: We will provide an update as soon as we have more information or within the next 15 min.

Support: If you are experiencing any issues related to this, please contact our support team at support@applaudhr.com.

We thank you for your understanding and support.

Thank you.