Outage in AppNeta

App-13 and App-07 - Delivery and Experience Monitoring Outage

Resolved Minor
December 08, 2022 - Started over 1 year ago - Lasted 14 days
Official incident page

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Outage Details

We are experiencing an issue with Delivery and Experience data on the app-13 application node. Customers on this node may see a gap in data starting at 10:30 EST, December 7th 2022. We are investigating the issue and impact and will provide regular updates.
Components affected
AppNeta Delivery Monitoring AppNeta Experience Monitoring AppNeta Performance Manager - App AppNeta Performance Manager - Login
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/23/2022 02:08AM

This issue has been addressed in the latest AppNeta release, deployed December 21st.

MONITORING over 1 year ago - at 12/09/2022 11:11PM

At this point we do not anticipate any further disruption to the service or your monitoring data or events. We continue to investigate and watch the situation closely with specific staffing and additional system monitoring. We will share details in the form of a post-mortem when we are complete.

MONITORING over 1 year ago - at 12/08/2022 06:09PM

Experience and delivery monitoring are operational again. However customers may still see gaps in data during the outage. We are continuing to monitor the issue.

MONITORING over 1 year ago - at 12/08/2022 06:01PM

We have identified the issue and implemented a fix on the app-07 application node. We are continuing to monitor the situation.

MONITORING over 1 year ago - at 12/08/2022 05:34PM

We have identified the issue and implemented a fix on the app-13 application node. We are continuing to monitor the situation.

INVESTIGATING over 1 year ago - at 12/08/2022 05:24PM

We have identified the issue with Delivery and Experience data on App-07. Customers on this node may see a gap in data starting at 10:00 EST, December 5th 2022. We are investigating the issue and impact and will provide regular updates.

INVESTIGATING over 1 year ago - at 12/08/2022 04:22PM

We are experiencing an issue with Delivery and Experience data on the app-13 application node. Customers on this node may see a gap in data starting at 10:30 EST, December 7th 2022. We are investigating the issue and impact and will provide regular updates.

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