Users unable to reset password in the customer portal for Hex

This incident has been resolved.

The issue has now been resolved and we will continue to monitor the situation before we close this service incident later today. We appreciate your patience and understanding as we worked towards a resolution. This will be the final update for this incident.

We have identified the issue and are working on a resolution. We appreciate your patience and will post another update as we have it.

We are currently working to resolve an issue that is affecting some users from being able to reset their own password in the customer portal. As a work around a customer portal admin still has the ability to reset the password for users. We do apologize for the inconvenience and appreciate your patience as we work to resolve the issue. We will continue to post updates to status as we have them.