Outage in AppRiver
Users unable to reset password in the customer portal for Hex
Resolved Minor
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Outage Details
We are currently working to resolve an issue that is affecting some users from being able to reset their own password in the customer portal. As a work around a customer portal admin still has the ability to reset the password for users. We do apologize for the inconvenience and appreciate your patience as we work to resolve the issue. We will continue to post updates to status as we have them.
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 03/09/2023 03:01PM
This incident has been resolved.
MONITORING
over 2 years ago - at 03/08/2023 07:30PM
The issue has now been resolved and we will continue to monitor the situation before we close this service incident later today. We appreciate your patience and understanding as we worked towards a resolution. This will be the final update for this incident.
IDENTIFIED
over 2 years ago - at 03/08/2023 07:03PM
We have identified the issue and are working on a resolution. We appreciate your patience and will post another update as we have it.
INVESTIGATING
over 2 years ago - at 03/08/2023 03:43PM
We are currently working to resolve an issue that is affecting some users from being able to reset their own password in the customer portal. As a work around a customer portal admin still has the ability to reset the password for users. We do apologize for the inconvenience and appreciate your patience as we work to resolve the issue. We will continue to post updates to status as we have them.
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