Outage in AppRiver
Facebook Capture
Resolved MinorIncident Report
Facebook Capture API cannot accept data from business pages even though completion of the installation process was initially completed. Internal teams are working with Facebook regulators to resolve this issue. Once the connection is restored, any connections initiated after March 1, 2024, must be reauthenticated. Historical data will be automatically captured to the point of initial connection.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 04/22/2024 05:18PM
Facebook has accepted the adjustments. Please note that any connections initiated after 1 March 2024 must be re-authenticated. Historical data well automatically captured.
IDENTIFIED
over 1 year ago - at 04/18/2024 06:39PM
Facebook Capture API cannot accept data from business pages even though completion of the installation process was initially completed. Internal teams are working with Facebook regulators to resolve this issue. Once the connection is restored, any connections initiated after March 1, 2024, must be reauthenticated. Historical data will be automatically captured to the point of initial connection.
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