Outage in AppRiver

Email Contunity/ECS services inaccessible

Resolved Major
May 06, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue with which our ECS/Email Continuity service on log in is giving a 550 error when attempting to log into the mailbox. We are working on restoring the service and will update once this restoration is complete.
Components affected
AppRiver Email Continuity

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/07/2024 02:58PM

We have resolved this issue and have confirmed all queued emails have been delivered and normal mail flow processing times have returned for the ECS service. We apologize for any issue this may have caused.

MONITORING over 1 year ago - at 05/06/2024 04:11PM

We have restored our ECS OWA access (https://exg1.exghost.com) and are working on releasing the queued emails to the ECS servers. We will provide another update as soon as possible.

IDENTIFIED over 1 year ago - at 05/06/2024 11:43AM

We have identified an issue with which our ECS/Email Continuity service on log in is giving a 550 error when attempting to log into the mailbox. We are working on restoring the service and will update once this restoration is complete.

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