Outage in AppRiver

Email Threat Protection marking users as "Invalid Addresses"

Resolved Minor
May 30, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue that effects a small subset of customers in which emails are held for "Invalid Addresses" in the filters. We are actively working on resolving and will re-scan emails held and release them once the underlying issue has been rectified. We apologize for any inconvenience this may be causing.
Components affected
AppRiver Email Security
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/30/2024 07:00PM

We have re-scanned and resolved the underlying issue. We apologize for any issues this may have caused.

IDENTIFIED over 1 year ago - at 05/30/2024 04:28PM

We have identified an issue that effects a small subset of customers in which emails are held for "Invalid Addresses" in the filters. We are actively working on resolving and will re-scan emails held and release them once the underlying issue has been rectified. We apologize for any inconvenience this may be causing.

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