Outage in AppRiver
EMP - Unable to promote
Resolved MinorIncident Report
We have multiple reports where admins cannot promote guest users to professional users. Support has verified and is also unable to promote guest users. We will update this status when new information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/23/2024 02:53PM
No further issues were reported. Closing status.
MONITORING
over 1 year ago - at 07/19/2024 03:07PM
The identified issue appears to have been tied to a service not caching the grouping information. The problem has been resolved but we will continue to monitor for the next 24 hours for any further issues surrounding this issue.
INVESTIGATING
over 1 year ago - at 07/19/2024 01:08PM
We have multiple reports where admins cannot promote guest users to professional users. Support has verified and is also unable to promote guest users. We will update this status when new information becomes available.
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