Outage in AppRiver

EMP - Unable to promote

Resolved Minor
July 19, 2024 - Started about 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We have multiple reports where admins cannot promote guest users to professional users. Support has verified and is also unable to promote guest users. We will update this status when new information becomes available.
Components affected
AppRiver Email Encryption
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/23/2024 02:53PM

No further issues were reported. Closing status.

MONITORING about 1 year ago - at 07/19/2024 03:07PM

The identified issue appears to have been tied to a service not caching the grouping information. The problem has been resolved but we will continue to monitor for the next 24 hours for any further issues surrounding this issue.

INVESTIGATING about 1 year ago - at 07/19/2024 01:08PM

We have multiple reports where admins cannot promote guest users to professional users. Support has verified and is also unable to promote guest users. We will update this status when new information becomes available.

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