Outage in AppRiver

Experiencing issues with ETP Link Protection

Resolved Major
August 14, 2024 - Started 4 months ago - Lasted 6 days
Official incident page

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Outage Details

link.edgepilot.com is being blocked by MS Defender SmartScreen
Components affected
AppRiver Email Security
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/19/2024 07:43PM

We have confirmed this issue has been resolved.

MONITORING 4 months ago - at 08/16/2024 07:02PM

We have confirmed that Micrsoft Smart Screen is not currently blocking our Link Protection wrap (link.edgepilot.com) and we are continuing to monitor to ensure no further issues are reported.

IDENTIFIED 4 months ago - at 08/15/2024 11:44AM

We are continuing to work with Microsoft on the de-listing of our link wrap URL. In the interim, you can use a 3rd party such as Chrome/Firefox to work around this issue. You can also disable the Smart Screen detection within Edge under the Settings->Privacy section of the browser settings. You can also confirming to pass through to the link by selection "More Information"->Procced.

For Outlook clients, you can also setup the default processing following the below steps.

File > Options > Advanced > "File and Browser Preferences" - "Open hyperlinks from Outlook in:" Set to Default

IDENTIFIED 4 months ago - at 08/14/2024 01:38PM

We have identified what appears to be an issue with Microsoft inadvertently marking our Link Protection wrapping URL as malicious. We have requested a de-list and are engaged with Microsoft. This appears to only effect the Microsoft Edge browser. As a workaround other browser will open the links without issue.

INVESTIGATING 4 months ago - at 08/14/2024 05:58AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/14/2024 05:58AM

link.edgepilot.com is being blocked by MS Defender SmartScreen

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