Outage in AppRiver

Email Threat Protection false positive issue

Resolved Minor
October 28, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an overly aggressive rule this morning that was capturing a large percentage of valid emails. We have corrected the rule and are in the process of automating the release of all emails that were captured by this rule. We apologize for this inconvenience.
Components affected
AppRiver Email Security
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/28/2024 05:07PM

The re-scans have been complete. We apologize for any inconvenience this may have caused.

MONITORING about 2 months ago - at 10/28/2024 04:13PM

Our re-scan is in process now and should complete shortly.

IDENTIFIED about 2 months ago - at 10/28/2024 04:11PM

We have identified an overly aggressive rule this morning that was capturing a large percentage of valid emails. We have corrected the rule and are in the process of automating the release of all emails that were captured by this rule. We apologize for this inconvenience.

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