Outage in AppRiver

ZixPort messages bouncing

Resolved Major
January 28, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are receiving reports from customers that messages to zixvpmgateway@us.zixport.com are generating a SOFTBOUNCE error. We have raised a high severity ticket on this issue and have escalated it to our Integration team. They are currently investing the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/28/2025 11:22PM

According to our Integration team they have verified mail flow has been successfully restored and the messages that were showing SOFTBOUNCE have been processed.

INVESTIGATING about 1 month ago - at 01/28/2025 10:55PM

Our Integration team is still investigating the issue with ZixPort.

INVESTIGATING about 1 month ago - at 01/28/2025 09:38PM

We are receiving reports from customers that messages to zixvpmgateway@us.zixport.com are generating a SOFTBOUNCE error. We have raised a high severity ticket on this issue and have escalated it to our Integration team. They are currently investing the issue.

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