Outage in Apptegy

Chat support is currently unavailable

Resolved Major

January 09, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Apptegy support chat is currently unavailable due to an issue with our third party partner, Intercom. We are working with them to resolve this issue as quickly as possible, you can view their status page here: https://www.intercomstatus.com/us-hosting We will continue to update our status here as we have more information. Please reach out to your Client Success Manager if you need anything in the meantime.

Components affected

Apptegy Third Party Services

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/09/2026 09:18PM

Apptegy chat support has remained operational following Intercom's recent fix. This issue has been resolved.

MONITORING about 1 month ago - at 01/09/2026 08:54PM

Intercom has reported that they have implemented a fix and are monitoring for recovery. We will mark this resolved once we have confirmation from the Intercom team.

IDENTIFIED about 1 month ago - at 01/09/2026 08:15PM

Apptegy support chat is currently unavailable due to an issue with our third party partner, Intercom. We are working with them to resolve this issue as quickly as possible, you can view their status page here:

https://www.intercomstatus.com/us-hosting

We will continue to update our status here as we have more information. Please reach out to your Client Success Manager if you need anything in the meantime.

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