Outage in Apptio Targetprocess

Global Application Access Disruption

Resolved Minor
October 20, 2025 - Started 11 days ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently monitoring a widespread technical issue that is impacting access to several major applications globally. As a result, you may experience difficulty creating support cases through the IBM Support portal. If you are unable to create a case, please contact us via the Apptio Support hotline: https://www.ibm.com/support/pages/node/7174438

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 05:06AM

This incident has been resolved

MONITORING 11 days ago - at 10/20/2025 12:52PM

We are continuing to monitor for any further issues. AWS continue to work towards a full resolution, and we appear to be experiencing no impact.

MONITORING 11 days ago - at 10/20/2025 10:50AM

The issue has been acknowledged by AWS, and they have been working to resolve: https://health.aws.amazon.com/health/status

Latest is that the issue has been fully mitigated, though they continue to work towards a full resolution.

INVESTIGATING 11 days ago - at 10/20/2025 10:27AM

We are currently monitoring a widespread technical issue that is impacting access to several major applications globally. As a result, you may experience difficulty creating support cases through the IBM Support portal. If you are unable to create a case, please contact us via the Apptio Support hotline: https://www.ibm.com/support/pages/node/7174438

Latest Apptio Targetprocess outages

Report service is unavailable on US and US2 clusters - about 19 hours ago
Automation Rules execution is slow for accounts in US2 - about 1 month ago
Automation Rules are not being executed for certain accounts hosted on the Portland (US2) cluster. - 2 months ago
Automation Rules are not being executed on EU2(Dublin Datacentre) - 2 months ago
We are facing performance issues with some of the accounts hosted on EU2(Dublin Datacentre). Our team is actively working on resolving this - 2 months ago

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