Outage in AppZen

Workflow status for few concur customers is not getting synced

Resolved Major
August 11, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.
Components affected
AppZen Expense Audit
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/12/2025 12:55PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/11/2025 01:30PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 08/11/2025 01:30PM

A workaround has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 08/11/2025 12:28PM

The engineering team is still monitoring the issue and checking for impact of the issue.

MONITORING about 1 month ago - at 08/11/2025 11:02AM

Workaround implemented. We are monitoring the issue.

INVESTIGATING about 1 month ago - at 08/11/2025 09:24AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 08/11/2025 09:22AM

We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.

Latest AppZen outages

Invoices stuck in Processing Status and delay in email ingestion - about 6 hours ago
Invoices stuck in Processing Status and delay in email ingestion - about 10 hours ago
Expense Audit : Unable to action (approve/ Reject) reports in Appzen - 10 days ago
Issue when trying to schedule a new master data job in the Scheduling tab of System Integrations - about 1 month ago
AAP & EA Degraded Performance - Delay in Processing - about 2 months ago

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