Outage in AppZen
Workflow status for few concur customers is not getting synced
Resolved MajorIncident Report
We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/12/2025 12:55PM
This incident has been resolved.
MONITORING
8 months ago - at 08/11/2025 01:30PM
We are continuing to monitor for any further issues.
MONITORING
8 months ago - at 08/11/2025 01:30PM
A workaround has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 08/11/2025 12:28PM
The engineering team is still monitoring the issue and checking for impact of the issue.
MONITORING
8 months ago - at 08/11/2025 11:02AM
Workaround implemented. We are monitoring the issue.
INVESTIGATING
8 months ago - at 08/11/2025 09:24AM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 08/11/2025 09:22AM
We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.
Latest AppZen outages
AI Analytics : EU : Dashboard Showing Incomplete Data - 23 days ago
Support Portal is down. - 27 days ago
Appzen EA & AAP : Latency in actioning reports or processing invoices - about 1 month ago
Data Missing in Analytics from 23-Feb-2026 - about 1 month ago
AI Analytics – Report Download Issue - about 2 months ago
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