Outage in AppZen

Expense Audit - Concur : Processed reports not moving ahead in the workflow in Concur

Resolved Minor
November 05, 2025 - Started 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing an issue where reports approved or rejected in AppZen are not progressing further in the Concur workflow. Our team is actively investigating the issue. We apologize for the inconvenience caused.
Components affected
AppZen Expense Audit

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/06/2025 05:48AM

This incident has been resolved.

MONITORING 2 months ago - at 11/05/2025 06:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 11/05/2025 05:23PM

We have identified the issue and implemented a fix. Report statuses are now flowing correctly to Concur.
It may take some time for all report statuses to be fully updated.
We will provide another update once all reports have successfully synced.

INVESTIGATING 2 months ago - at 11/05/2025 03:50PM

We are currently experiencing an issue where reports approved or rejected in AppZen are not progressing further in the Concur workflow.
Our team is actively investigating the issue.
We apologize for the inconvenience caused.

Latest AppZen outages

System Slowness Impacting Report Auditing and Invoice Processing, ingestion and email notification - 18 days ago
Concur Integration Issue Impacting Multiple Customers - 24 days ago
EA - Report Details Page Error – “Error retrieving agent actions” (Production Environment) - about 1 month ago
AppZen is not reading statements for AP Inbox - about 1 month ago
AAP Intermittent Errors - Invoice Validation Submittals - about 2 months ago

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