Outage in AppZen

EA - Report Details Page Error – “Error retrieving agent actions” (Production Environment)

Resolved Major
December 12, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating a Sev 1 incident affecting the Expense Audit (EA) product in the Production environment. Customers may encounter the following error when accessing the Report Details page: “Error retrieving agent actions.” This issue is impacting all Production EA customers. Our Engineering team is actively working to identify the root cause and restore normal functionality. Further updates will be provided as they become available.
Components affected
AppZen Expense Audit

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/12/2025 12:02PM

This incident has been resolved.

MONITORING about 1 month ago - at 12/12/2025 09:39AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 12/12/2025 09:05AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 12/12/2025 07:30AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 12/12/2025 07:29AM

We are currently investigating a Sev 1 incident affecting the Expense Audit (EA) product in the Production environment. Customers may encounter the following error when accessing the Report Details page:
“Error retrieving agent actions.”

This issue is impacting all Production EA customers. Our Engineering team is actively working to identify the root cause and restore normal functionality. Further updates will be provided as they become available.

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