Outage in Apsis Pro

Issues with tracking visits for Apsis Lead

Resolved Major

March 11, 2024 - Started almost 2 years ago - Lasted about 20 hours
Official incident page

Incident Report

We've identified an issue with tracking service that collects visits in APSIS Lead - currently we do not gather statistics. Incident response team is looking into the problem.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/12/2024 07:17AM

Incident was resolved yesterday 20:55 - connectivity between the servers was restored.

INVESTIGATING almost 2 years ago - at 03/11/2024 05:05PM

Our attempts to restore connection are unsuccessful. We are trying to come up with alternative strategies on how to bring the functionality back.

INVESTIGATING almost 2 years ago - at 03/11/2024 02:05PM

We are struggling with pinpointing the reason for tracking service not collecting visits. Currently we are looking at connection issues between tracking service and the database.

INVESTIGATING almost 2 years ago - at 03/11/2024 10:56AM

We've identified an issue with tracking service that collects visits in APSIS Lead - currently we do not gather statistics. Incident response team is looking into the problem.

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