Outage in Apsis Pro

Queued REST API requests returning errors for some customers

Resolved Major

December 05, 2023 - Started about 2 years ago - Lasted 15 days
Official incident page

Incident Report

We have identified and issue with queued REST API requests returning errors for some customers between Dec 5t0h ~11:00 and Dec 6th ~10:00. It did not affect all the customers, but some may have experienced issues with queued API request returning 'internal server error'. Incident team resolved the issue in the related incident: https://apsispro.statuspage.io/incidents/1xqtvddgrq02, and have introduced changes and planned additional actions to reduce the risk of this happening again.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 12/20/2023 10:15AM

We have identified and issue with queued REST API requests returning errors for some customers between Dec 5t0h ~11:00 and Dec 6th ~10:00. It did not affect all the customers, but some may have experienced issues with queued API request returning 'internal server error'.

Incident team resolved the issue in the related incident: https://apsispro.statuspage.io/incidents/1xqtvddgrq02, and have introduced changes and planned additional actions to reduce the risk of this happening again.

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