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Outage in Aptem

Degraded performance across the Aptem platform

Resolved Major
September 17, 2026 - Started 19 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Aptem Apprentice and Aptem Enhance experienced degraded performance due to slower than usual response times, lasting approximately 10.6 hours. The engineering team identified the root cause and resolved it by temporarily disabling the Checkpoint module and rolling out a fix across platform servers, restoring performance during core hours. A permanent fix was deployed that evening, fully re-enabling Checkpoint and returning the platform to normal operation.

We're currently investigating reports of slower than usual response times. Our engineering team is actively working to identify the cause and will post an update here as soon as we have more information.
Components affected
Aptem Apprentice Aptem Enhance

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 09/17/2026 07:12PM

Tonight's fix has been deployed and Checkpoint is now re-enabled. Platform performance remains normal and everything is working as expected.

MONITORING 19 days ago - at 09/17/2026 05:34PM

Platform performance remains normal. Checkpoint remains temporarily disabled while we prepare tonight's fix, and will be re-enabled once it's deployed. We'll confirm here once that's complete.

MONITORING 19 days ago - at 09/17/2026 10:43AM

Performance has been restored across the platform following the steps we've taken today. We've identified a permanent fix, which we'll deploy outside core hours tonight and which will re-enable Checkpoint for those customers using it. We don't expect this to affect performance further, and will confirm once it's complete.

IDENTIFIED 19 days ago - at 09/17/2026 10:14AM

We've identified the cause of the performance issue and are rolling out a fix across the platform. Performance has already improved for some customers, and we're continuing to apply the fix to the remaining servers. As part of this, checkpoint has been temporarily disabled. We'll post another update as performance is restored for more customers.

IDENTIFIED 19 days ago - at 09/17/2026 10:06AM

We've identified the cause of the performance issue and are rolling it out across the platform. Performance has been restored for some customers, and we're continuing to apply the fix to the remaining servers. As part of this, the Checkpoint module has been temporarily disabled. We'll post another update as more customers are restored.

INVESTIGATING 19 days ago - at 09/17/2026 08:38AM

We're currently investigating reports of slower than usual response times. Our engineering team is actively working to identify the cause and will post an update here as soon as we have more information.

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