Outage in Aptible

Long load balancer registration times

Resolved Major
October 22, 2024 - Started 2 months ago - Lasted 41 minutes
Official incident page

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Outage Details

We are experiencing longer than usual Route53 change times, and some operations are unable to Rollback gracefully. In order to prevent resources from reaching a failed state where the DNS is not properly configured, we are blocking creation of new operations on the platform. We will update soon with additional information.
Components affected
Aptible api.aptible.com
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/22/2024 06:51PM

AWS has indicated that the underlying issue has been resolved, and our monitoring indicates it is safe to run operations again.

All inconsistencies impacting customer apps or databases (there were only 4 impacted resources) have been resolved.

IDENTIFIED 2 months ago - at 10/22/2024 06:27PM

We are experiencing longer than usual Route53 change times, and some operations are unable to Rollback gracefully. In order to prevent resources from reaching a failed state where the DNS is not properly configured, we are blocking creation of new operations on the platform.

We will update soon with additional information.

Latest Aptible outages

Impacted platform operation in us-east-2 - 3 months ago
Long load balancer registration times - 3 months ago
Dockerfile based `git-push` deployments issue - 4 months ago
Missing Dashboard Metrics for Small Number of Apps and Databases - 11 months ago
Operations Blocked for Shared Stack shared-eu-central-1 - 11 months ago

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