Outage in Artera

User's receiving 503 errors when logging in or sending messages

Resolved Major

December 31, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Artera is currently investigating reports of an issue with users receiving 503 errors during log in and messaging. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/31/2025 07:05PM

We are no longer experiencing issues with the Artera Platform. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

MONITORING 2 months ago - at 12/31/2025 04:52PM

Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

IDENTIFIED 2 months ago - at 12/31/2025 04:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 12/31/2025 04:40PM

Artera is currently investigating reports of an issue with users receiving 503 errors during log in and messaging.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

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