Artera Inbound Messaging Delays : Third Party Maintenance

This incident has been resolved. If you have any questions please reach out to us at support.artera.io

The third-party vendor maintenance that affected Artera services has concluded. All systems are returning to normal operation.

Incident Timeline

Start: 8:00 AM PST

Resolved: 8:35 AM PST

Impact Details

Outbound Messages: Any messages sent during this 35-minute window were queued and have now been successfully delivered to patients.

Inbound Messages: Inbound messages sent by patients during this window were not received and cannot be recovered.

We sincerely apologize for this disruption during this period. We are working with our vendor to review this maintenance event to prevent future occurrences.

Artera is currently experiencing a service disruption affecting our Inbound Message Handling component. This is due to maintenance being performed by one of our third-party messaging vendors.

What is affected?

Inbound Messages: Messages sent from patients are currently not being received by the Artera platform.

Outbound Messages: You may experienc delays in messages being sent out to patients.

The vendor maintenance is expected to occur during the following window:

Start: March 11, 2026, 7:00 AM PST

Estimated Completion: March 11, 2026, 11:00 AM PST

Next Steps
Our team is monitoring the vendor’s progress closely. We will provide an update as soon as the maintenance is concluded and normal message flow resumes. We apologize for the inconvenience this causes your staff and patients.