Outage in Ashby
Structured resume parsing unavailable
Resolved MinorIncident Report
Summary AI Generated
Ashby's structured resume parsing was unavailable for approximately 4 hours due to a downstream provider issue, preventing automatic extraction of contact info, work history, and plain-text content from newly uploaded resumes. This impacted application form autofill, AI job criteria evaluation, resume-based search, and email/Chrome extension resume imports. Parsing was restored and all affected resumes were successfully backfilled upon resolution.
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
Components affected
Ashby RecruitingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/08/2026 04:17AM
This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.
MONITORING
17 days ago - at 07/08/2026 12:58AM
Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.
IDENTIFIED
17 days ago - at 07/08/2026 12:40AM
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
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