Aspire Mobile Issue

This issue has been resolved with the release of Aspire Mobile version 1.43. This update is now available in both the iOS app store and the Google Play store. Should you have any additional questions or concerns, please contact AspireCare and we will be happy to help in any way we can. Thank you!

Version 1.42 of Aspire Mobile has been published for download in both the Google Play Store and Apple App Store. We continue to monitor the situation to ensure application performance is stable. Should you continue to experience issues with Aspire Mobile after downloading the update, please reach out to AspireCare to assist.

The iOS Aspire Mobile App (version 1.42) is now published and available for download in the App Store. If you are utilizing an iOS device, please download this update to continue using Aspire Mobile.

The updated Aspire Mobile App (version 1.42) is now available in the Google Play Store and is ready for download. If you are utilizing an Android device, please download this update to continue using Aspire Mobile.
The iOS version (1.42) is still pending approval in the Apple App Store. We will notify you as soon as the update is available for iOS users.

We are currently aware of a technical issue affecting the Aspire Mobile App. Some users are experiencing a crash immediately upon launching the application, which prevents the app from opening.

Our engineering team is working urgently on a fix. In the meantime, we recommend the following steps to maintain your access:

If you have NOT updated to ver. 1.41* yet: Please do not update the app manually. We also recommend temporarily disabling auto-updates in your device settings. For step-by-step instructions, please refer to the appropriate guide for your device:
iOS - https://support.apple.com/en-us/102629
Android - https://support.google.com/googleplay/answer/113412#auto

If you HAVE already updated to ver. 1.41*: if the app is working normally: No action is required—you may carry on as usual.
If the app is currently crashing: Please perform a clean uninstall and reinstall. This has proven to be an effective workaround for the majority of our users while we finalize a permanent fix.

What happens next?
We are deploying a stable build labeled version 1.42* (which contains the features of version 1.40). Due to app store review processes, it may take 6–12 hours for this version to become available. We will notify you the moment it is ready for download.

We sincerely apologize for this disruption and are working toward a prompt resolution. If you have any questions, please reach out to AspireCare.


How to Check Your Version Number

If you are unsure which version you are running, you can verify it through your device settings:
On iOS:
Go to Settings > General > iPhone Storage > scroll down and select Aspire Mobile. The version number will be listed directly under the app name.
On Android:
The Shortcut: Long-press the Aspire Mobile icon on your home screen and tap the "i" (App Info) icon.
The Settings Path: Go to Settings > Apps > Aspire Mobile. Scroll to the bottom to find the version number.