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Outage in Aspire Software

Aspire Experiencing PIN Issue

Resolved Major
May 07, 2026 - Started 21 days ago - Lasted about 3 hours
Official incident page

Incident Report

Some Aspire users may be experiencing errors while trying to log in with their PIN. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide regular updates. Next Update: 930 CDT
Components affected
Aspire Software Aspire Core Aspire Software Aspire Mobile

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/07/2026 03:06PM

The ability to use PINs has been restored. Please contact Aspire Care if you continue to experience issues.

MONITORING 21 days ago - at 05/07/2026 02:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 21 days ago - at 05/07/2026 02:02PM

At 10:05 EDT, there will be a brief disruption while we deploy a fix.

We apologize for the inconvenience.

IDENTIFIED 21 days ago - at 05/07/2026 01:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 21 days ago - at 05/07/2026 01:55PM

We are continuing to work on a fix for the PIN issue. We appreciate your patience as our team works to implement a solution.

Next Update: 10:00 AM CDT

IDENTIFIED 21 days ago - at 05/07/2026 12:31PM

Some Aspire users may be experiencing errors while trying to log in with their PIN. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide regular updates.

Next Update: 930 CDT

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