Outage in Assembled

[Monitoring] Zendesk Chat Agent States Not Syncing

Resolved Minor
March 19, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We're currently investigating issues with Zendesk Chat agent states not syncing into Assembled beginning around 3/19 3:45am EST. As of 12:30pm EST, Zendesk Chat agent states are now appearing correctly in Assembled. Our team is continuing to investigate the root cause and is monitoring for recurrences.
Components affected
Assembled Reporting and data services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2025 08:55PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/19/2025 07:57PM

We're currently investigating issues with Zendesk Chat agent states not syncing into Assembled beginning around 3/19 3:45am EST. As of 12:30pm EST, Zendesk Chat agent states are now appearing correctly in Assembled. Our team is continuing to investigate the root cause and is monitoring for recurrences.

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