Outage in Assembled
[Monitoring] Zendesk Chat Agent States Not Syncing
Resolved Minor
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Outage Details
We're currently investigating issues with Zendesk Chat agent states not syncing into Assembled beginning around 3/19 3:45am EST. As of 12:30pm EST, Zendesk Chat agent states are now appearing correctly in Assembled. Our team is continuing to investigate the root cause and is monitoring for recurrences.
Components affected
Assembled Reporting and data servicesLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/20/2025 08:55PM
This incident has been resolved.
MONITORING
3 months ago - at 03/19/2025 07:57PM
We're currently investigating issues with Zendesk Chat agent states not syncing into Assembled beginning around 3/19 3:45am EST. As of 12:30pm EST, Zendesk Chat agent states are now appearing correctly in Assembled. Our team is continuing to investigate the root cause and is monitoring for recurrences.
Latest Assembled outages
Voice call errors - 19 days ago
Realtime overview data failing to load - 27 days ago
Some data missing from the Realtime overview page - 29 days ago
Some Assist activities inaccessible in the dashboard - about 1 month ago
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