Outage in Assembled

Realtime states, ticket data, and email automations unavailable

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted 24 minutes
Official incident page

Incident Report

At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available. The specific affected services / products are: - Loss of realtime agent state records - Loss of realtime ticket data - Delayed forecast updates - Delayed Assist autosends
Components affected
Assembled Reporting and data services

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 10:44AM

A fix has been implemented from our provider and we've seen almost all of our underlying services recover. We'll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online.

MONITORING 3 months ago - at 10/20/2025 10:23AM

At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available.

The specific affected services / products are:

- Loss of realtime agent state records
- Loss of realtime ticket data
- Delayed forecast updates
- Delayed Assist autosends

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