Outage in Assembled
Realtime states, ticket data, and email automations unavailable
Resolved MajorIncident Report
At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available.
The specific affected services / products are:
- Loss of realtime agent state records
- Loss of realtime ticket data
- Delayed forecast updates
- Delayed Assist autosends
Components affected
Assembled Reporting and data servicesTrusted by 1000+ teams
Need to monitor Assembled outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free Trial
No credit card required
Set up in 2 minutes
14-day free trial
Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 10:44AM
A fix has been implemented from our provider and we've seen almost all of our underlying services recover. We'll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online.
MONITORING
6 months ago - at 10/20/2025 10:23AM
At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available.
The specific affected services / products are:
- Loss of realtime agent state records
- Loss of realtime ticket data
- Delayed forecast updates
- Delayed Assist autosends
Latest Assembled outages
[Copilot] High Latency on Draft Reply - 13 days ago
Adherence metrics missing from Team Performance report - about 1 month ago
Delay in some integration syncs pulling live data - about 1 month ago
Knowledge Retrieval Outage - about 2 months ago
Copilot draft reply is providing empty responses - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
