Outage in Assembled
Realtime states, ticket data, and email automations unavailable
Resolved MajorIncident Report
At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available.
The specific affected services / products are:
- Loss of realtime agent state records
- Loss of realtime ticket data
- Delayed forecast updates
- Delayed Assist autosends
Components affected
Assembled Reporting and data servicesOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 10/20/2025 10:44AM
A fix has been implemented from our provider and we've seen almost all of our underlying services recover. We'll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online.
MONITORING
about 21 hours ago - at 10/20/2025 10:23AM
At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available.
The specific affected services / products are:
- Loss of realtime agent state records
- Loss of realtime ticket data
- Delayed forecast updates
- Delayed Assist autosends
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Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform - 2 months ago
Assist Voice is unavailable - 3 months ago
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