Outage in Assembled
Voice agent rerouting to live human agents due to elevated latency
Resolved MajorIncident Report
Summary AI Generated
Assembled experienced elevated latency across its voice agent, web application, and APIs for approximately 16.8 hours due to unexpected load on their database. During the outage, voice calls were automatically rerouted to live human agents while the team worked through multiple fix attempts before resolving the underlying database issue. Normal latency and error rates were fully restored by July 15, 2026.
We are investigating elevated latency with our voice agent so while this occurs we are re routing calls to live agents.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/15/2026 05:24PM
We've returned to normal levels of latency and error rates across all services.
MONITORING
6 days ago - at 07/15/2026 05:18PM
We are seeing improvement in latency across all services so as a result, we have turned our voice agent back on. It is not accepting calls. We are continuing to monitor for stability.
MONITORING
6 days ago - at 07/15/2026 09:26AM
We're still seeing unexpected load on our database, causing elevated latency and error rates. The team is continuing to investigate.
MONITORING
6 days ago - at 07/15/2026 06:23AM
Our original fix did not have the intended effect. We've merged another fix and are again monitoring results to see if latency across all services recovers.
MONITORING
7 days ago - at 07/15/2026 03:00AM
We've identified the root cause and merged a potential fix. We are monitoring for improvement.
INVESTIGATING
7 days ago - at 07/15/2026 01:07AM
We have discovered that the elevated voice latency is due to increased latency from our database, which affects our web application and APIS.
INVESTIGATING
7 days ago - at 07/15/2026 12:40AM
We are investigating elevated latency with our voice agent so while this occurs we are re routing calls to live agents.
Latest Assembled outages
Degraded performance in background processing services - 11 days ago
Realtime Agent Analysis - 12 days ago
Degraded functionality and performance in some reporting services - about 2 months ago
Database maintenance follow-up - about 2 months ago
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