Outage in Assembled
All Salesforce Service Cloud authorizations have been invalidated
Resolved MinorIncident Report
Summary AI Generated
A Salesforce outage invalidated all Salesforce Service Cloud authorizations for Assembled customers, disrupting reporting and data services for approximately 3 hours. The root cause was a change in how Salesforce handles authentication, which broke the connection between the two platforms. The underlying issue has been resolved, but a Salesforce admin must manually reauthenticate the integration in Assembled (Configure → Third-Party Integrations → Integrations) and notify support@assembled.com once complete.
Due to a Salesforce outage, all customers who have Salesforce contact platform no longer have valid authorizations on Assembled. We're actively monitoring this incident and in the process of identifying potential remediations.
Components affected
Assembled Reporting and data servicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/21/2026 04:53AM
The underlying issue has been resolved.
**Action from your team is required.** A Salesforce admin will need to reauthenticate the connection to restore syncing. In Assembled, go to Configure → Third-Party Integrations → Integrations, find Salesforce, disable the connection, then reconnect using an active admin account. Once reauthenticated, our team will help ensure your data syncs properly again.
Please contact support@assembled.com once you've reauthenticated your Salesforce integration in Assembled.
MONITORING
13 days ago - at 08/21/2026 03:25AM
The underlying issue has been resolved. A recent change to how Salesforce handles authentication was disconnecting the connection between Salesforce and Assembled, and that has now been addressed on our end.
**Action from your team is required.** A Salesforce admin will need to reauthenticate the connection to restore syncing. In Assembled, go to Configure → Third-Party Integrations → Integrations, find Salesforce, disable the connection, then reconnect using an active admin account. Once reauthenticated, our team will help ensure your data syncs properly again.
If your integration is already connected and syncing normally, no action is needed. We're also reaching out to affected customers directly with these steps.
MONITORING
13 days ago - at 08/21/2026 01:54AM
Due to a Salesforce outage, all customers who have Salesforce contact platform no longer have valid authorizations on Assembled. We're actively monitoring this incident and in the process of identifying potential remediations.
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