Payment Processing Disruption

This incident has been resolved.

We have continued to see payments processing normally, so we are marking this issue as resolved.

Payment processing has returned to normal. We are closely monitoring payments to ensure continued good performance.

Our billing provider is currently performing database maintenance to resolve the issues they have been experiencing. We will provide further updates once the maintenance has concluded and we have been able to reevaluate performance.

We are seeing some fund deposits processing successfully, but we are still seeing some requests fail, so we are still actively working with our billing provider to resolve this issue.

We are once again seeing issues with payments not being successfully processed by our billing provider and are investigating this with them.

The issue that was affecting payments has been resolved and we are once again seeing payments successfully processed by our payment provider. Will will continue to monitor to ensure good performance.

Note: If you received an email that your Auto-pay has been disabled, please log in to the dashboard to reenable Auto-pay for your account.

We are continuing to work with our billing provider to resolve this issue. This issue is currently affecting customers who are adding funds to their account both manually and via Auto-pay as well as new users trying to upgrade and add funds to their account.

We are currently experiencing an issue with our billing provider that is affecting customers' ability to add funds to their accounts. Our team is actively investigating the problem and working with our payment processor to resolve this as quickly as possible.