Outage in AssemblyAI

Payment Processing Disruption

Resolved Minor
May 17, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues that are affecting customers' abilities to add funds to their accounts. This is affecting some new and existing users. Our team is actively investigating the problem and working with our payment processor to resolve this as quickly as possible.
Components affected
AssemblyAI Billing
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/17/2025 05:41PM

We have continued to see payment being processed normally so we are marking this issue as resolved.

MONITORING about 1 month ago - at 05/17/2025 04:59PM

Our billing provider looks to have resolved the issues that were affecting them, and we are once again seeing payments complete as expected. We are monitoring the situation to ensure good performance going forward.

IDENTIFIED about 1 month ago - at 05/17/2025 04:29PM

We are currently experiencing issues that are affecting customers' abilities to add funds to their accounts. This is affecting some new and existing users. Our team is actively investigating the problem and working with our payment processor to resolve this as quickly as possible.

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