Outage in AssemblyAI

Negative Balance Error

Resolved Major

February 25, 2026 - Started 10 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a billing issue affecting a small number of customer accounts. Impacted accounts are receiving a negative balance via the API, which is preventing transcription requests from completing and returning errors instead. Our team is actively working to identify and correct all affected accounts. We apologize for the disruption this has caused to your workflows and will provide updates as the investigation progresses.

Components affected

AssemblyAI Billing AssemblyAI Asynchronous API AssemblyAI Realtime API AssemblyAI Playground AssemblyAI LeMUR

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 02/25/2026 09:34PM

The negative balance error affecting a small number of accounts has been resolved. This issue was an unintentional error that occurred as a result of our ongoing billing system migration. Our team is continuing to monitor the situation to ensure full stability.

We apologize for any disruption this caused and thank you for your patience.

IDENTIFIED 9 days ago - at 02/25/2026 08:34PM

Our team has identified the root cause of the negative balance error currently affecting a small number of accounts. A fix is actively being rolled out and we will continue to monitor the situation closely until full resolution is confirmed.

INVESTIGATING 10 days ago - at 02/25/2026 07:39PM

We are currently investigating a billing issue affecting a small number of customer accounts. Impacted accounts are receiving a negative balance via the API, which is preventing transcription requests from completing and returning errors instead.

Our team is actively working to identify and correct all affected accounts. We apologize for the disruption this has caused to your workflows and will provide updates as the investigation progresses.

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