Outage in Assignar

Insights Module - Report Generation Issues

Resolved Major
July 20, 2025 - Started 10 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting report generation in our Insights module. Some customers may experience failures when attempting to generate reports, with errors related to database connectivity. Our engineering team has been notified and is actively working to resolve this issue. We will provide updates as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/21/2025 06:29AM

The issue affecting report generation in our Insights module has been fully resolved. All reporting functionality is now operating normally.

We apologise for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

If you continue to experience any issues, please contact our support team.

MONITORING 10 days ago - at 07/21/2025 12:04AM

Our engineering team has implemented a fix for the report generation issues in the Insights module. The service should now be functioning normally.

We are currently monitoring the system to ensure stability and that all report generation functionality is working as expected.

If you continue to experience any issues with generating reports, please don't hesitate to contact our support team.

INVESTIGATING 10 days ago - at 07/21/2025 12:00AM

We are currently investigating an issue affecting report generation in our Insights module. Some customers may experience failures when attempting to generate reports, with errors related to database connectivity.

Our engineering team has been notified and is actively working to resolve this issue. We will provide updates as more information becomes available.

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