Atlas Outage History

Atlas experienced a major service incident where users were unable to access multiple Atlassian products due to issues with core components including API, authentication, email notifications, and integrations with Slack and MS Teams. The outage lasted 1.9 hours and affected purchasing, licensing, and signup functionality across the platform. The team identified the root cause, implemented a mitigation, and fully restored all services with continued monitoring to ensure complete recovery.

Multiple Atlassian services experienced elevated error rates and degraded performance for 18.3 hours due to a public cloud provider infrastructure outage. The incident affected APIs, email notifications, Slack/Teams integrations, authentication, user management, purchasing, licensing, and signup functionality. The underlying infrastructure issue was resolved and services returned to normal operation, with teams subsequently clearing backlogs of queued events for notifications, automation triggers, and data syncs.