Outage in Atlassian Access

Degraded performance in Cloud

Resolved Minor
September 18, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating cases of degraded performance for some Atlassian Access Cloud customers. We will provide more details within the next hour.
Components affected
Atlassian Access Domain Claims Atlassian Access SAML-based SSO Atlassian Access User Provisioning Atlassian Access Account Management Atlassian Access Audit Logs

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 07:23AM

Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.

MONITORING about 2 years ago - at 09/19/2023 05:45AM

Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.

MONITORING about 2 years ago - at 09/19/2023 04:56AM

We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.

INVESTIGATING about 2 years ago - at 09/19/2023 03:08AM

We are investigating cases of degraded performance for some Atlassian Access Cloud customers. We will provide more details within the next hour.

Latest Atlassian Access outages

Atlassian Cloud Services impacted - 10 days ago
Degraded performance to multiple Atlassian experiences - about 1 month ago
Product invitation emails not being correctly sent to users - 3 months ago
Issues affecting user syncing, Atlassian Administration - 4 months ago
Customers may experience delays or failures receiving emails - 5 months ago

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