Issues in new product activations, user management and user imports

Between 09:00 UTC to 18:00 UTC, we experienced an issue for user management and user imports for Confluence, Jira, Jira Service Management, and Jira Work Management, and Jira Product Discovery. The issue has been resolved and the service is operating normally.

We are seeing some reoccurrence of the issue and have taken some mitigation actions. We are closely monitoring the issue while those actions take effect.

We have identified the root cause of the product actions and user management issues.
The problem was now mitigated.

We are now monitoring closely.

We are investigating an issue with our servers that is impacting some of our customers ability to perform:
> New product activations;
> User import;
> User management.

We will provide more details within the next hour.