Outage in Atlassian Developer
Missing Marketplace transaction data in partner reports since April, 10 2026
Resolved MajorIncident Report
Summary AI Generated
Atlassian Developer experienced a major incident where Marketplace transaction data was missing from partner reports starting April 10, 2026, affecting the Reporting APIs and dashboards for 4.3 hours. Partners were unable to access transaction records for their Marketplace apps during this period. The issue was resolved on April 13th with transaction information restored to partner reports, though a temporary 3-hour delay for new transactions remained while the service fully normalized.
We are aware that transaction-related information for Marketplace apps has not been available in partner reports since April 10, 2026. Our team is actively investigating the root cause and working to restore the data. Partners may notice missing transaction records for this period. We will provide updates as we have more information. We apologize for the inconvenience.
Components affected
Atlassian Developer Reporting APIs and dashboardsTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/13/2026 03:11PM
The issue has now been resolved, and the service is operating normally for all affected customers.
IDENTIFIED
1 day ago - at 04/13/2026 01:32PM
Transaction information for Marketplace apps has been restored and is now appearing again in partner reports. You may still see up to a 3-hour delay before new transactions show in your reports while we work to bring this back to normal. We are closely monitoring the situation and will continue to share updates.
INVESTIGATING
1 day ago - at 04/13/2026 10:58AM
We are aware that transaction-related information for Marketplace apps has not been available in partner reports since April 10, 2026. Our team is actively investigating the root cause and working to restore the data. Partners may notice missing transaction records for this period. We will provide updates as we have more information. We apologize for the inconvenience.
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