Outage in Atlassian Developer

User impersonation for Connect apps is not working

Resolved Major

February 28, 2024 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified a problem with Connect apps where user impersonation is not working properly. We are investigating the root cause and will provide another update by 14:30 UTC.

Components affected

Atlassian Developer Authentication and user management

Need to monitor Atlassian Developer outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/28/2024 05:21PM

On 28th Feb between 12:15 UTC and 15:20 UTC Connect apps were unable to perform user impersonation operations. We have identified fault and resolved it by scaling up the infrastructure. The incident is now resolved.

We will now engage in post incident review and detailed root cause investigation, which will be shared in form of public PIR.

IDENTIFIED about 2 years ago - at 02/28/2024 03:57PM

Starting from 13:15 UTC, all user impersonation operations done by Connect apps in all regions using ACT_AS_USER scope were failing.

We have scaled up the underlying service responsible for tokens generation and we're seeing an improvement in response times and success rates. We continue to investigate the root cause and will provide the next update by 18:00 UTC, in 2h from now.

INVESTIGATING about 2 years ago - at 02/28/2024 01:39PM

We have identified a problem with Connect apps where user impersonation is not working properly. We are investigating the root cause and will provide another update by 14:30 UTC.

Latest Atlassian Developer outages

Inaccurate install counts for some Marketplace apps on Marketplace - 7 days ago

Forge billing subscriptions cancelled for some apps - 22 days ago

Increased error rates on Jira and Jira Service Management Ecosystem Apps - 25 days ago

Scheduled Triggers not working for Forge apps - about 1 month ago

Confluence, Jira Mobile and Forge users may experience authentication issues - about 1 month ago

Stop wasting hours on 'is it us or them?'

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook