Outage in Atlassian Developer

Confluence searches intermittently returning incomplete or empty results

Resolved Major
April 03, 2024 - Started 4 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We are investigating incident impacting apps using Confluence Search engine. The impact observed is intermittent incomplete or empty results returned as response to search requests (using CQL). We will provide update in 1 hour or when we know more details.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 04/04/2024 10:39AM

This incident has been resolved.

INVESTIGATING 4 months ago - at 04/04/2024 08:07AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 04/04/2024 06:51AM

We have identified a potential fix to the impacted tenants and are applying the fix by reindexing. This will take ~4 hours. We are also considering alternate approaches to fix this. Until then this issue will persist.
We have not yet found the root cause of the issue and would keep investigating.
Next comms would be when the fix is done or in 6 hours whichever is early.

INVESTIGATING 4 months ago - at 04/03/2024 06:15PM

At current stage our investigation we have found that problem is most likely isolated to EU region. Only Confluence Search is impacted by intermittent empty (or limited) results. This problem is affecting only subset of Confluence sites. We are working on mitigation steps.

Next update will be shared around 6:00 UTC (unless we have more details to share earlier).

INVESTIGATING 4 months ago - at 04/03/2024 04:45PM

We are continuing to investigate this issue.

We will provide update in 1 hour or when we know more details.

INVESTIGATING 4 months ago - at 04/03/2024 03:37PM

We are continuing to investigate this issue.

We will provide update in 1 hour or when we know more details.

INVESTIGATING 4 months ago - at 04/03/2024 02:26PM

We are investigating incident impacting apps using Confluence Search engine. The impact observed is intermittent incomplete or empty results returned as response to search requests (using CQL).

We will provide update in 1 hour or when we know more details.

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