Outage in Atlassian Developer

Some JSM Scopes scopes cannot be consented to for Forge apps

Resolved Minor
May 24, 2024 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue reported to Atlassian where some Jira Service Management OAuth Scopes cannot be consented to in Forge Apps. This would impact new users of these apps. This impacts each app's ability to call Jira Service Management APIs that requires these scopes when using the asUser function. API calls will return 403 errors. The affected scopes are: read:servicedesk-request manage:servicedesk-customer write:servicedesk-request We are investigating the root cause and will provide another update by 2024-05-24 08:00 UTC
Latest Updates ( sorted recent to last )
INVESTIGATING 7 months ago - at 05/24/2024 06:36AM

We are investigating an issue reported to Atlassian where some Jira Service Management OAuth Scopes cannot be consented to in Forge Apps. This would impact new users of these apps. This impacts each app's ability to call Jira Service Management APIs that requires these scopes when using the asUser function. API calls will return 403 errors.

The affected scopes are:
read:servicedesk-request
manage:servicedesk-customer
write:servicedesk-request

We are investigating the root cause and will provide another update by 2024-05-24 08:00 UTC

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