Outage in Atlassian Developer

Installations are failing intermittently for Confluence apps that have adopted Forge from Connect

Resolved Minor
January 21, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an intermittent problem installing some Forge apps on Confluence. This only impacts Forge apps that have migrated from Connect. The error message is "LIFECYCLE_HOOK_FAILED: Request to <> failed. Check the app host is available and try again." If you observe this error, retrying the installation may resolve the issue. We are investigating the root cause and will provide an update once we have more information.
Components affected
Atlassian Developer Forge App Installation
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/22/2025 03:37PM

This incident has been resolved. A fix was deployed on 2024-01-22 15:00 UTC which have mitigated the issue.

Re-installation of the app will trigger the lifecycle hook which will allow app to complete installation process.

This is final update for this incident.

IDENTIFIED about 1 month ago - at 01/22/2025 09:11AM

We believe we have identified the root cause of this issue and are working on a solution.

If you observe this error, retrying the installation may resolve the issue.

We will provide another update once we have deployed the fix.

IDENTIFIED about 1 month ago - at 01/21/2025 01:44AM

We have identified an intermittent problem installing some Forge apps on Confluence. This only impacts Forge apps that have migrated from Connect. The error message is "LIFECYCLE_HOOK_FAILED: Request to <> failed. Check the app host is available and try again."

If you observe this error, retrying the installation may resolve the issue.

We are investigating the root cause and will provide an update once we have more information.

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