Outage in Atlassian Developer
Delays in Jira Webhook delivery
Resolved MinorIncident Report
Summary AI Generated
Atlassian Developer experienced delays in Jira webhook event delivery that impacted Marketplace app integrations, initially affecting the EU West region and later spreading to the US East region. The delays caused webhook events to be queued or delivered late, disrupting partner integrations and affecting multiple developer platform components. The team identified the root cause, applied mitigation measures, and resolved the issue after 3.9 hours with normal service restored to all affected regions.
We are aware of delays in webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU west region. Some partners may experience delayed or queued webhook events.
Our team has identified the root cause and has taken action to mitigate the issue.
We will continue to monitor and provide updates as the situation progresses.
Components affected
Atlassian Developer Webhooks Atlassian Developer Create and manage apps Atlassian Developer Developer community Atlassian Developer User APIs Atlassian Developer Vendor Home Page Atlassian Developer Evaluations and purchases Atlassian Developer Vulnerability management [AMS] Atlassian Developer Search Atlassian Developer Artifactory (Maven repository) Atlassian Developer aui-cdn.atlassian.com Atlassian Developer Confluence Cloud APIs Atlassian Developer Product Events Atlassian Developer Reporting APIs and dashboards Atlassian Developer In-product Marketplace and app installation (Server) Atlassian Developer Bitbucket Cloud APIs Atlassian Developer Vendor management Atlassian Developer Developer service desk Atlassian Developer Developer documentation Atlassian Developer App listing management Atlassian Developer App submissions Atlassian Developer Category landing pages Atlassian Developer In-product Marketplace and app installation (Cloud) Atlassian Developer App Deployment Atlassian Developer Atlassian Support contact form Atlassian Developer App pricing Atlassian Developer Jira Cloud APIs Atlassian Developer Developer console Atlassian Developer App listings Atlassian Developer Forge App Installation Atlassian Developer Marketplace service desk Atlassian Developer Forge CDN (Custom UI) Atlassian Developer Atlassian Support Atlassian Developer Web Triggers Atlassian Developer Forge Function Invocation Atlassian Developer Forge App Logs Atlassian Developer Private listings Atlassian Developer Authentication and user management Atlassian Developer NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/11/2026 06:16PM
On May 11, 2026, users in EU West and US East regions may have experienced performance degradation with delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
24 days ago - at 05/11/2026 06:00PM
The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
IDENTIFIED
24 days ago - at 05/11/2026 04:42PM
Our team continues to see improvements in US East region with delayed or queued webhook events declining. Next update will be provided in 90 minutes.
IDENTIFIED
24 days ago - at 05/11/2026 03:45PM
Our team has applied mitigation and is seeing improvement in US East region. Next update will be provided in one hour.
IDENTIFIED
24 days ago - at 05/11/2026 02:48PM
Webhook event delivery in the EU West region has recovered and is operating normally. However, we are now seeing reports of similar delays in the US East region. Our team is actively investigating and working to resolve this.
We will continue to monitor and provide further updates.
IDENTIFIED
24 days ago - at 05/11/2026 02:24PM
We are aware of delays in webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU west region. Some partners may experience delayed or queued webhook events.
Our team has identified the root cause and has taken action to mitigate the issue.
We will continue to monitor and provide updates as the situation progresses.
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