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Outage in Atlassian Developer

Job processing and scheduling is degraded affecting multiple Atlassian products

Resolved Major
October 01, 2026 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Atlassian experienced a major degradation in job processing and scheduling lasting approximately 4 hours, impacting Forge Function Invocation and asynchronous/scheduled work across multiple products. Jira Service Management was additionally affected, with SLA components failing to display and missing notifications disrupting ticket response times and backlog management. Teams applied corrective measures that showed gradual improvement, with monitoring continuing until full recovery.

Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.

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Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 10/01/2026 07:01AM

Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.

There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.

IDENTIFIED 3 days ago - at 10/01/2026 05:00AM

Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.

Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.

IDENTIFIED 3 days ago - at 10/01/2026 04:03AM

Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.

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