Atlassian experienced a major degradation in job processing and scheduling lasting approximately 4 hours, impacting Forge Function Invocation and asynchronous/scheduled work across multiple products. Jira Service Management was additionally affected, with SLA components failing to display and missing notifications disrupting ticket response times and backlog management. Teams applied corrective measures that showed gradual improvement, with monitoring continuing until full recovery.
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Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.
Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
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