Outage in Atlassian Developer
Delay in Jira Webhook Delivery
Resolved MinorIncident Report
Summary AI Generated
Atlassian Developer experienced delays in webhook event delivery primarily affecting the EU-West region, causing Marketplace app integrations to receive delayed or queued webhook events. The incident impacted multiple components including Jira Cloud APIs, Confluence Cloud APIs, Bitbucket Cloud APIs, authentication systems, and various developer tools and services. The issue was resolved after 4.2 hours, with services returning to normal operation for all affected customers.
We are aware of delays in Webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU-West region. Some partners may experience delayed or queued Webhook Events.
Our teams are investigating the root cause, and we will provide further updates within the next 1 hour.
Components affected
Atlassian Developer Webhooks Atlassian Developer Reporting APIs and dashboards Atlassian Developer Evaluations and purchases Atlassian Developer App listing management Atlassian Developer Product Events Atlassian Developer Bitbucket Cloud APIs Atlassian Developer Forge CDN (Custom UI) Atlassian Developer Private listings Atlassian Developer Developer service desk Atlassian Developer Forge App Logs Atlassian Developer Category landing pages Atlassian Developer App Deployment Atlassian Developer Confluence Cloud APIs Atlassian Developer In-product Marketplace and app installation (Cloud) Atlassian Developer aui-cdn.atlassian.com Atlassian Developer Developer console Atlassian Developer Atlassian Support contact form Atlassian Developer User APIs Atlassian Developer App submissions Atlassian Developer App pricing Atlassian Developer Developer documentation Atlassian Developer Search Atlassian Developer Create and manage apps Atlassian Developer Artifactory (Maven repository) Atlassian Developer Marketplace service desk Atlassian Developer Web Triggers Atlassian Developer Developer community Atlassian Developer Atlassian Support Atlassian Developer In-product Marketplace and app installation (Server) Atlassian Developer Forge Function Invocation Atlassian Developer Forge App Installation Atlassian Developer Vulnerability management [AMS] Atlassian Developer Jira Cloud APIs Atlassian Developer Vendor management Atlassian Developer Vendor Home Page Atlassian Developer App listings Atlassian Developer Authentication and user management Atlassian Developer NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 05/12/2026 06:11PM
On May 12, 2026, some users in EU West region may have experienced delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
23 days ago - at 05/12/2026 05:52PM
Delayed or queued webhook events issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
IDENTIFIED
23 days ago - at 05/12/2026 04:27PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience delayed or queued webhook events. We will continue to share additional updates here as more information is available.
INVESTIGATING
23 days ago - at 05/12/2026 03:00PM
Our teams are still investigating the root cause, and we will provide further updates within the next 2 hours.
INVESTIGATING
23 days ago - at 05/12/2026 02:03PM
We are aware of delays in Webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU-West region. Some partners may experience delayed or queued Webhook Events.
Our teams are investigating the root cause, and we will provide further updates within the next 1 hour.
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