Atlassian Guard Outage History

Atlassian Guard experienced a major incident affecting user access to multiple Atlassian products, impacting core authentication and security features including SAML-based SSO, user provisioning, account management, and API tokens. The incident lasted 1.7 hours, during which users were unable to log in or access Atlassian products and services. The team identified the root cause, implemented a mitigation, and fully restored all affected services.

Multiple Atlassian services experienced elevated error rates and degraded performance for 18.3 hours due to a public cloud provider infrastructure outage. The incident affected core Guard components including SAML-based SSO, user provisioning, account management, audit logs, API tokens, and data security policies. The underlying infrastructure issue was mitigated and services were restored, with teams subsequently clearing backlogs of queued events for notifications, automation triggers, and data syncs.