Outage in Atomic.io

AWS degradation

Resolved Minor

June 13, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

AWS is currently experiencing degradation which is impacting Atomic. For all customers, log-in to the Atomic Workbench is currently intermittently not working due to this. Some Atomic customers may experience delays in cards sending, analytic events coming through, insights data writing, among other issues. Once the issue in AWS is resolved Atomic will be able to re-run any missed data processing such as the above examples.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 06/13/2023 11:02PM

This incident has been resolved, data that failed to process during the degradation period has been re-run.

MONITORING over 2 years ago - at 06/13/2023 09:40PM

The issue with Atomic Workbench log-in has been resolved.

Data processing error rates have dropped though there may still be delays with some processing.

We are continuing to monitor.

MONITORING over 2 years ago - at 06/13/2023 08:45PM

AWS is currently experiencing degradation which is impacting Atomic.

For all customers, log-in to the Atomic Workbench is currently intermittently not working due to this.

Some Atomic customers may experience delays in cards sending, analytic events coming through, insights data writing, among other issues. Once the issue in AWS is resolved Atomic will be able to re-run any missed data processing such as the above examples.

Latest Atomic.io outages

Workbench Connectivity - about 5 years ago

AWS outage causing intermittent errors - about 5 years ago

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