Outage in Aurora Solar

Issue with setbacks not applying to expert designs after accepting

Resolved Major
November 22, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue. Please reach out to support@aurorasolar.com if you require assistance with manually adding setbacks.
Components affected
Aurora Solar App Aurora Solar Aurora Simulations Aurora Solar Aurora API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/22/2023 09:14PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 11/22/2023 07:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 11/22/2023 05:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 11/22/2023 04:32PM

We are currently investigating this issue. Please reach out to support@aurorasolar.com if you require assistance with manually adding setbacks.

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