Outage in Aurora Solar

Performance Simulation not Calculating: Status 500 error

Resolved Major
August 05, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently, we are experiencing an issue where simulation is not calculating and returning an error. Our Engineering teams are investigating and we will provide an update as soon as possible.
Components affected
Aurora Solar Aurora API Aurora Solar App Aurora Solar Aurora Simulations
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/05/2024 04:19PM

This incident has been resolved.

MONITORING 5 months ago - at 08/05/2024 03:14PM

We have implemented a fix for this issue, and we are observing that the simulation is now working as expected. We will continue to monitor the situation closely.

IDENTIFIED 5 months ago - at 08/05/2024 02:54PM

We have isolated the third-party outage, but issue is still occurring on our end. Our team is actively working on resolving the issue. We appreciate your patience.

IDENTIFIED 5 months ago - at 08/05/2024 02:29PM

We’ve identified that the issue is caused by a third-party outage. Our Engineering team is actively working on a solution. Thank you for your patience.

INVESTIGATING 5 months ago - at 08/05/2024 01:55PM

Currently, we are experiencing an issue where simulation is not calculating and returning an error. Our Engineering teams are investigating and we will provide an update as soon as possible.

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