Outage in Aurora Solar

Simulation not working and unable to save designs

Resolved Major
August 16, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Currently, we are experiencing an issue where simulation is not working and unable to save the designs. Our Engineering teams are investigating and we will provide an update as soon as possible.
Components affected
Aurora Solar Aurora Simulations
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/17/2024 12:06AM

We appreciate your patience. The issue regarding the saving of designs and the execution of simulations has now been resolved.

MONITORING 4 months ago - at 08/16/2024 11:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 08/16/2024 11:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 08/16/2024 10:27PM

We are continuing to investigate this issue and will update as soon as we find the source of this issue. Thank you for your patience and understanding.

INVESTIGATING 4 months ago - at 08/16/2024 07:13PM

Currently, we are experiencing an issue where simulation is not working and unable to save the designs. Our Engineering teams are investigating and we will provide an update as soon as possible.

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